1. Introduction
This Privacy Policy explains how Zeng Vora (“we”, “us”, “our”) collects, uses and protects your information when you visit zengvora.site (the “Site”) or buy from us. By using the Site you agree to the practices described here.
2. Information we collect
Information you give us
- Contact details such as name, email address, phone number and shipping/billing address.
- Order details and messages you send through our contact form or by email.
- Newsletter sign-ups.
Information collected automatically
- Device and browser information, IP address, pages viewed, referring pages and time spent on the Site.
- Cart and wishlist contents, stored locally in your browser.
We accept Cash on Delivery only, so we never ask for or store payment card details.
3. How we use your information
- To process and deliver orders, handle returns and provide customer support.
- To send order updates and, if you opt in, marketing emails.
- To understand how the Site is used and improve it.
- To display advertising, including personalised ads where you have consented.
- To prevent fraud and meet legal obligations.
4. Cookies and similar technologies
We use cookies and local storage to keep the Site working (for example, remembering your cart), to measure traffic, and to show advertising. You can accept or limit non-essential cookies through our cookie banner and you can delete cookies in your browser settings at any time.
5. Google AdSense & advertising
We may use Google AdSense to show ads on the Site. Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this website or other websites.
Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits to this and/or other sites on the Internet. You can opt out of personalised advertising by visiting Google Ads Settings, or opt out of some third-party vendors’ use of cookies at aboutads.info.
To learn how Google uses information from sites that use its services, see How Google uses data when you use our partners’ sites or apps.
6. Analytics
We may use Google Analytics to understand how visitors use the Site. Google Analytics collects information such as pages visited and time on site using cookies. This information is aggregated and does not directly identify you.
7. How we share information
We do not sell your personal information. We share it only with service providers who help us run our business — such as shipping carriers and couriers, email and hosting providers, advertising and analytics partners — and the maker studios fulfilling your order, and only as needed for those purposes. We may also disclose information if required by law.
8. Data retention
We keep personal information only as long as needed to provide our services, fulfil orders, resolve disputes and meet legal, tax and accounting requirements.
9. Your rights
Depending on where you live (for example under the GDPR in the EU/UK or the CCPA/CPRA in California), you may have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict processing, and to withdraw consent at any time. To make a request, email info@zengvora.site. We will not discriminate against you for exercising these rights.
10. Children’s privacy
The Site is not directed to children under 13 (or under 16 in the EEA), and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
11. Security
We use reasonable technical and organisational measures, including HTTPS encryption, to protect your information. No method of transmission over the Internet is completely secure, so we cannot guarantee absolute security.
12. Third-party links
The Site may link to other websites. We are not responsible for their privacy practices and encourage you to read their policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new “Last updated” date.
14. Contact us
If you have any questions about this Privacy Policy or your data, contact us at info@zengvora.site.