We’re here to help.
Questions about an order, a product or selling on Zeng Vora? Send us a message and we’ll reply within one business day.
Support hours
Monday – Saturday
9:00 AM – 6:00 PM
Response time
We aim to answer every message within 24 hours on business days.
Online store
Zeng Vora is an online-only marketplace. Orders ship directly from our maker studios.
Common questions
How long does delivery take?
Most orders ship within 1–3 business days and arrive in 3–7 business days. Large furniture can take up to 3 weeks; the expected time is shown before you order.
What is your return policy?
You can return most items within 30 days of delivery if they are unused and in original packaging. Email us with your order number to start a return.
Do you ship internationally?
We currently ship to selected countries. Shipping costs are shown at checkout and all orders are paid by Cash on Delivery; if your country is not listed, email us and we will check for you.
How do I care for handmade ceramics?
Hand-wash where possible, avoid sudden temperature changes, and use a waterproof liner for fresh flowers in unglazed pieces.
Can I change or cancel my order?
Yes, if it has not shipped yet. Email us as soon as possible with your order number and the change you need.